Terms & Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of www.alhathbooronline.com website and any product or service you order through us. By purchasing products with us, you agree to our terms and conditions mentioned on this page.

This online store is owned and operated by Al Hathboor Group LLC., a company registered in UAE, with registered office at Airport Road, Al Garhoud, Dubai, United Arab Emirates. Unless stated otherwise, we use the terms ‘AHG’, ‘www.alhathbooronline.com’, ‘we’, ‘us’ and ‘our’ on this page to refer to Al Hathboor Group LLC (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale, and any other policy as mentioned on our POLICIES page). Should you have queries (about our products and services, this website, any of our terms and conditions or otherwise), please do contact us using details specified on the CONTACT US Page.

These must be read carefully, and we recommend that you print and keep a copy for future references. By browsing, using or registering with the Website, accessing any page, you confirm that you have read, understood and agree to these Terms in their entirety. If you do not agree to these Terms in their entirety, you must not use this Website.


This Website must be used by you only for lawful purposes, and must not be used in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You are permitted to download and print content on the Website solely for your own personal use or internal business purposes.

Other than for stated above, you may not without our prior written consent:

• Copy, duplicate, use or otherwise deal with any content on the Website

• Amend, Share, Re-use or re-post any content on the Website for any given purpose

• Use the content of the Website for any commercial operation whatsoever

• Password / Account Security

You are responsible for the discretion of your password, account details and activities that take place under your account. AHG shall not be liable to any person for any loss or damage which may arise as a result of a failure by you to protect your password, account or order-related emails at your end.


All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to AHG. If you acquire any copyright or other intellectual property rights of the Website (by legal means or otherwise), then you agree to consign those rights to us (including any rights you may have in user-generated content that you submit through the Website) on a worldwide basis to the fullest extent permitted by law. You will also unconditionally and irrevocably waive all moral rights you acquire in or to the Website.

Furthermore, you agree to execute all such documents, acts and things as we may reasonably oblige you in order to assign any such rights to us and to waive any moral rights you acquire in, through or to the Website


The purchase of certain products and services available on the Website are subject to age requirements specified by law minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you are underage, you must not attempt to order these products or services through the Website. It must be done by the parents or lawful guardian that is above the age of 18 years


As permitted by law, AHG claims all warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed/updated in order to make the information as accurate as possible overtime on multiple occasions. The views expressed in user-generated content or review section are the opinions of those users and do not represent the views, opinions, beliefs or values of AHG.


These terms & conditions set out the entire agreement between you and us and supersede any other prior terms, conditions, warranties and/or representations to the fullest extent permitted by law


Any dispute, claim or matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.


We reserve the right to change/edit/update the Terms & Conditions from time-to-time and propose that you revisit this page on a regular basis to keep well-versed of the current terms that apply to your use of this Website. By continuing to access, browse and use, you shall be deemed to have agreed to any changes/edits/updates to our terms


To order a product(s) from Alhathbooronline, our Terms and Conditions will apply to your use of the website in addition to these General Terms and Conditions of sale for every transaction


AHG has taken precautions to ensure that the product information and the prices quoted on the website are correct and that all products have been fairly and precisely illustrated. However, at the time of ordering, please note that:

• Prices are in AED

• Packaging may vary to an extent than illustrated

• The colors reflected for the product are approximate and may vary slightly. The correct shade of colors will depend on the device monitor and we cannot guarantee that your monitor's display of any color will be accurately reflected as the color of the product upon delivery

• All offered items are subject to availability of the said product(s). You will be informed at the earliest if the product(s) you have ordered is not available and we will offer alternative product(s) of equal or higher quality and value

• Your order is accepted and you receive a confirmation e-mail on the registered e-mail address

At the checkout process, you will be guided to complete your payment details. All indicated fields are compulsory. We shall collect, store your information, using an encrypted secure payment gateway and will only use your information in accordance with our PRIVACY POLICY

All payments by electronic cards are subject to authorization by your card issuer. If payment is made for the purchase of our products or services on the website, the details submitted by you will be further directly provided to our payment provider via a secured connection. It is advised that the cardholder retains a copy of transaction record as per Merchant policies and rules

If AHG is unable to fulfill the supply of the product ordered, we will not process your order and will inform you of this on e-mail, and if payment is already made, will refund you as per our EXCHANGE POLICY


AHG reserves the right to present or withdraw promotions at any time. Some promotions may not be combined with other promotions on-site, and if so, the best offer will be applied to your order by default.

Only one promotional code can be used per order. Promotion code(s) cannot be used with combination offers other than in case specified exclusively on the website.


Our customer service representatives are available on the live chat to assist you. Please feel free to contact us Saturday through Wednesday 9:00 a.m. to 5:00 p.m. and Thursday 9 a.m. to 1 p.m. UAE Standard Time. Fridays will be officially closed. You can also write us on support@alhathboor.com


• Accept of payment is in AED only

• Visa / MasterCard